The boring T&C

This is the web site of The Kitten and The Goat, 9 New Shambles, Kendal, Cumbria.  It is owned and maintained by Pandy Grenville-Evans, from within the UK.

The Posh Dog Clothing Company is a brand name owned by Pandy Grenville-Evans - all patterns and art work belong to The Posh Dog Clothing Company.

The original designs used in The Posh Dog Clothing Company products are the intellectual property of Pandy Grenville-Evans and no one else has the right to sell them as their own work.  You may not copy, reproduce, display, transmit, sell, or publish this work and claim it as your own.  All the logos, banners, sketches and animations are drawn by http://www.grenville-evans.co.uk and remain his property – and you must NOT copy and use them as your own, in ANY circumstances.  This rule will never change or alter and anyone caught using the site logos will be prosecuted for breach of copyright.  You may use the The Kitten and The Goat or The Posh Dog Clothing Company logos to promote the those brands as long as it is linked back to the website or shop.
 
DISCLAIMER OF WARRANTY 
The Kitten and The Goat is providing this site and its contents on an "as seen" basis and makes no representations or warranties of any kind, either express or implied.  I do my best to keep the site and sales up to date – if orders cross I reserve the right to cancel or substitute – but will always contact you first.  I go to great lengths to be accurate in the item descriptions so you can get the best idea of what they really look like.  I am human and I do make mistakes - If you feel you have been misled, be assured it is human error and I will go out of my way to ensure the final outcome is a happy one for all parties
 
DISCLAIMER OF LIABILITY 
In no event shall The Kitten and The Goat be liable for special, indirect, or consequential damages or any damages whatsoever.  In an effort to provide our customers with the most current information, we will, from time to time, make changes in the contents and in the products or services described on this site. 
 
The prices advertised on this site are for orders placed through our site facility. The Kitten and The Goat is a very small enterprise and is not registered for VAT.  Special commission prices will be quoted for before a commission is started – and a scan/photo will be sent before final payment is due.
 
I reserve the right to limit sales. 
 
USER COMMENTS, FEEDBACK, AND OTHER INFORMATION SUBMISSIONS PROVIDED BY YOU 
I will not allow any unlawful, threatening, libellous, defamatory, inflammatory, pornographic, animal/human abusive or profane material to be presented on this site, my blog, Facebook or twitter nor do I expect any to be sent to me.  This site operates under a policy of truth and understanding.

PRIVACY POLICE
These days any personal information on a computer has to be treated with great care, I appreciate your trust and want you to feel confident in my services and security as it relates to your personal information. This is my personal promise to you: - 

- The only personal information I have for you is your address to send the goods ordered - and your email to contact you.  At no time do I have any banking information.

- I only sell my craft items. I do not sell e-mail addresses or share them with any third party in any form, ever, under any circumstances.  I respect your privacy and appreciate your business. At no time do I ever provide your account contact or payment information to any third party. 

- The information that you provide is used for such purposes as responding to your requests, fulfilling orders, customizing my site to make it easier for you, improving my store features, and communication with you. I do not receive or store any personal financial information. If you use Pay Pal – their normal security conditions apply and I am not privy to the information.  The same applies when you send a cheque.

- If you have any concern about privacy of your personal information as used and collected within our website, please send me a thorough description and I will do my utmost to resolve it.
  
I do ask you to also respect my personal privacy too.  The kitten and The Goat often work from home - this is a private address and home to our loved ones.  Please do not pass on my personal details for any other reason than a friendly one.  You are welcome to collect from the house - please contact me first.  

The GDPR rules of 2018 are what I have been doing for years.  I don't store - and I don't share.
 
SHIPPING AND RETURNS
I charge a flat rate of £2 on all orders to contribute towards the postage charges.  This covers the stamp cost, the packaging as well as the fee I have to pay to PayPal to process your payment   I aim to package your purchase with great care, and dispatch normal orders within 48 hours of payment. Cheque paid orders will obviously take a little longer.  Please be aware - we are a recycling house hold and packaging will be reused.

Returns Policy
In the unlikely event that your purchases arrive damaged I offer a 14 day refund policy. Please contact me within 24 hours of receipt to inform of the damage. When the products have been returned to me I will assess the item/s and if I find the damage has occurred during transit or as a result of a problem during manufacture I will either provide a replacement product or where possible repair the item. This will then be returned to you at no cost.

If the goods arrive and you have changed your mind - you have 14 days to return them to me for a refund.  Goods must be returned in the original condition, still packaged and undamaged.

Special and bulk order may take a little longer - I will advise when you place the order.
I always get a Proof of Posting, which covers the parcel up to £30.  The Post Office requires that has to be late by 15 working days before being reported as lost.  I will of course handle all this and will refund your payment or supply something else of the same value, at no extra cost.
   
TERMS OF USE REVISIONS 
Like any other business, changes to my Privacy Notice and Conditions may need to be made from time to time by updating this posting. You should check occasionally to see any recent changes. Unless the law of the land changes, my current Privacy Notice will always apply to all information that I have about you and your account, and will never materially change my policies and practises to make them less protective of customer information.
 
DATES AND UPDATES
I conform to the General Data Protection Regulations (GDPR May 2018).
I conform to the new Distance Selling Regulations that came into force in 2014.
New terms written - 10th december 2017